Frequently asked questions

Shipping

Products will be shipped via USPS Media Mail within the United States (continental, Alaska, Hawaii as well as overseas military addresses).

Any delivery dates provided by Lunar Learners are estimates. Lunar Learners reserves the right to make deliveries in installments. Lunar Learners will send you an email when your order has shipped and you may review your order and shipping information If one of your packages is returned to us, we will resend the first box for free as a courtesy, but any future boxes that are returned to us for an incorrect address will be invoiced to the customer for shipping (including fees due upon delivery to The Company as well as return shipping charges to The Customer.)

International Shipping

All international shipments are subject to possible Duties, Taxes, Customs Fees, etc as assessed by your country of residence. Your country's Customs department may hold your shipment for several business days, before allowing it clearance for delivery to you.

Please note our shipping costs do not include any customs, duties, fees that may be charged at the port of entry in your country.  Such responsibilities are on the buyer. We do not have any jurisdiction for customs outside of the United States of America.

Customers are encouraged to follow up with the respective country's postal service and customs 5-6 days after the order has been shipped.

Any orders refused by customers upon delivery will be subject to return handling fees.

Any orders returned due to customs will be subject to return handling fees.

Returns

Please note that all sales are final. If you receive a damaged item you must contact us with 48 hours of receiving your package to request a replacement.

REFUNDS

Lunar Learners does not provide a refund for returned products that are damaged due to misuse, lack of care, mishandling, accident, abuse or other abnormal use.

Privacy

Lunar Learners respects our customers' contact information and shipping addresses as private and confidential, and will never share this information with a third party